Terms and Conditions

v2026-v1 Effective 27 April 2026 View version history

Friendly8 Last updated: 27 April 2026

1. Definitions

2. Acceptance

By registering for an Account, accessing the Platform, or clicking "I agree", you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of an organisation, you represent that you have the authority to bind that organisation.

These Terms apply to all applications that make up the Platform. You do not enter into separate agreements per application — one Subscription covers the entire Platform.

3. Eligibility

You must be at least 18 years old to use the Platform. The Platform is intended for business use. By accepting these Terms you confirm you are acting in a professional or commercial capacity, not as a consumer.

4. Account Registration and Security

You must provide accurate, current, and complete information when creating your Account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at [support email] if you suspect unauthorised access.

5. Licence Grant

Subject to your compliance with these Terms and timely payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Platform during the Subscription Term, solely for your internal business purposes, up to the number of Seats purchased.

6. Licence Restrictions

You must not:

7. Seats and Users

Each User requires a Seat. You may reassign a Seat to a different individual but may not exceed your purchased Seat count. If your active Users exceed your plan limit, we may invoice you for the additional Seats at the then-current rate or suspend access to the overage until resolved.

8. Fees and Payment

8.1 Pricing

Fees are as stated in your Order Form or on our pricing page. All fees are in € (Euro) and are exclusive of applicable taxes (VAT, GST, sales tax, etc.), which will be added where required by law.

8.2 Billing and Payment

Fees are billed in advance at the start of each Subscription Term or billing period. We may charge your payment method on file automatically. Failure to pay within 7 days of the due date may result in suspension of your Account.

8.3 Auto-Renewal

Subscriptions automatically renew at the end of each Subscription Term unless you cancel before the renewal date via your Account settings.

8.4 Price Changes

We may change our fees on renewal with at least 30 days' written notice. Continued use of the Platform after the effective date constitutes acceptance of the new pricing.

8.5 Refunds

All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. Unused Seats within a billing period are not eligible for credit or refund.

8.6 Taxes

You are responsible for all taxes applicable to your Subscription. Where we are required to collect taxes, we will add them to your invoice.

9. Customer Data

9.1 Ownership

You retain all ownership rights in your Customer Data. We do not own your data.

9.2 Licence to Operate

You grant us a limited, non-exclusive, worldwide licence to host, store, process, and use your Customer Data solely to provide the Platform to you, maintain and improve the Platform's infrastructure, comply with legal obligations, and enforce these Terms.

9.3 AI Features

Where you use AI-powered features within the Platform (including but not limited to AI-assisted drafting, converting audio to text, analyzing text to convert to tasks or AI suggestions), your Customer Data may be processed by AI models to generate outputs. We do not use your Customer Data to train shared AI models without your explicit consent. AI-generated output is provided for informational purposes only — we make no warranty as to its accuracy or fitness for any particular purpose. We use official OpenAI API subscriptions.

9.4 Data Protection

Processing of personal data within your Customer Data is governed by our Data Processing Addendum, which forms part of these Terms.

9.5 Data Retention and Deletion

Upon termination of your Subscription, you have 30 days to export your Customer Data via your Account settings. After this period we will delete your Customer Data from our systems, except where retention is required by law. We are not responsible for any loss of Customer Data following termination.

10. Intellectual Property

All rights, title, and interest in and to the Platform — including the software, interfaces, design, documentation, and all Friendly8 branding — are and remain the exclusive property of Friendly8 and its licensors. Nothing in these Terms transfers any IP rights to you. You may not reproduce, distribute, or use any Friendly8 trademarks, logos, or brand assets without our prior written consent.

Any feedback, suggestions, or ideas you provide regarding the Platform may be used by us freely and without any obligation to you.

11. Third-Party Services and Integrations

The Platform connects to third-party services (such as social media platforms, email providers, and payment processors) to deliver features including social publishing, email integration, and billing. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

12. Confidentiality

Each party agrees to keep the other's confidential information — including pricing, non-public product details, and business data — strictly confidential and not to disclose it to any third party, except to employees or contractors who need to know it to perform obligations under these Terms and who are bound by equivalent confidentiality obligations. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law (provided advance notice is given where permitted).

13. Indemnification

You agree to indemnify, defend, and hold harmless Friendly8 and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform in violation of these Terms; (b) your Customer Data; (c) your violation of any applicable law; or (d) any dispute between you and a third party.

We will indemnify you against any third-party claim that the Platform, as provided by us and used in accordance with these Terms, infringes a registered patent, trademark, or copyright, provided you notify us promptly, grant us control of the defence, and cooperate reasonably.

14. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) OUR AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: (i) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM; OR (ii) £100 / €100 / $100.

Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence or fraudulent misrepresentation.

16. Term and Termination

16.1 Term

These Terms are effective from the date you accept them and continue for the duration of your Subscription Term and any renewals.

16.2 Termination by You

You may terminate your Subscription at any time. Termination takes effect at the end of your current billing period. No refund is issued for the unused portion of a paid term.

16.3 Termination by Us

We may suspend or terminate your Account immediately if: (a) you breach these Terms and fail to remedy the breach within 14 days of written notice; (b) you become insolvent or subject to insolvency proceedings; (c) your use poses a security threat to the Platform or other customers; or (d) we are required to do so by law.

We may also terminate free or trial accounts at any time without notice.

16.4 Effect of Termination

Upon termination: (a) your licence to use the Platform ceases immediately; (b) you must cease all use and delete any locally cached materials; (c) outstanding fees become immediately due; (d) clauses that by their nature should survive (including Confidentiality, IP, Liability, and Governing Law) will remain in effect.

17. Modifications

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email or prominent in-app notification. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance. If you do not agree to the changes, you may terminate your Subscription before the effective date.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands. The competent courts of the Netherlands (district of The Hague) will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction.

19. Miscellaneous